Privacy Policy and Terms & Conditions

iCare Support Services Privacy Policy

iCare Support Services regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all iCare Support Services users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact iCare Support Services at

Collection of Information

In order to use the iCare Support Services website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by iCare Support Services is collected via correspondence from you or your company/representative. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information
Any details collected from iCare Support Services customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development and training.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date or NDIS information).

We use this information for billing purposes only where required. If we have trouble processing an account, we will use this information to contact you.

iCare Support Services uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
iCare Support Services may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. iCare Support Services does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.


Links on the iCare Support Services site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of




From time to time iCare Support Services may hold promotions or competitions as part of the overall marketing strategy for iCare Support Services. 

Each competition is to be entered via 1 entry per person only.  Prizes are not redeemable for cash.

Each entry is via the official entry form either online or in person at an event/tradeshow. No other entry will be accepted. All components of the entry form must be completed to provide a valid entry. If any components are not completed the entry will be considered null and void.

All prizes are to be collected by the date and time and in the manner advised on the entry form. No exceptions.

If you have queries in regard to any iCare Support Services competitions please email us on